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Always keep your contact information updated - such as your cell phone number and email address.

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i-bank@home

i-bank@home Personal Internet Banking is a free, convenient, and secure service that gives you 24-hour access to your Bank of Fincastle accounts. All you need is a computer with Internet access and a secure browser. You can then logon any time of day, from anywhere, to perform banking tasks and receive information on your savings, checking, and loan accounts.

And, if you want to save more time and make bill paying easier, sign up for our free* i-bankwithBillPay Internet Bill Payment Service.

*Regular bank fees such as stop-payment fees and/or any non-sufficient fund (NSF) fees apply.

Features

Sign up for our free* i-bankwithBillPay Internet Bill Payment Service if you want to save more time and make bill paying easier.

  • View and print detailed account information with account balances updated daily.
  • Transfer funds between authorized accounts.
  • Export account information into a formatted file which can be downloaded onto your computer hard drive where it will be available for import into a personal financial management software program such as Quicken or MS Money.
  • Create a stock quote portfolio and track stock investments.
  • Customize i-bank@home to fit the way you bank. (i.e. change your password, choose history date range, change timeout feature, choose graphics or text mode, and more!)
  • Pay bills and schedule payments with our free* i-bankwithBillPay service.
  • View and Print your monthly bank statement. *For Online Statement instructions, please click the "How to Sign Up" tab above.
  • Please note: Transfers conducted at the following times on a business day will be processed accordingly:
    • Before 7:00 p.m. Eastern time: same business day evening
    • After 7:00 p.m. Eastern time: next business day

*Regular bank fees such as stop-payment fees and/or any non-sufficient fund (NSF) fees apply.

 

Security

At The Bank of Fincastle we understand there is nothing more important than knowing that your transactions are private and secure, which is why we selected Fiserv as our Internet Banking provider.

Fiserv is the leading provider of Internet banking services to community financial institutions. More than 730 community financial institutions have contracted with Fiserv. Today, more than 750,000 customers of these institutions are actively using Fiserv for their Internet banking.

Why is it safe to use internet banking?

Ensuring you have a secure online banking experience is our number one priority. This level of security is achieved by:

  • Verifying that only authorized persons are allowed to access online banking.
  • Protecting the privacy and the confidentiality of the communications between your browser and our servers.
  • Maintaining isolation of our computers from the Internet.

Authorization

It is also important to verify that only authorized persons logon to i-bank@home. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly five (5) times. If you enter your password incorrectly five times, your online banking account will be locked until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e., someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use passwords that are easy to guess. Examples of bad passwords are: Birth dates, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your password to another person. You should periodically change your password in the User Option screen of i-bank@home.

Network Security

We provide a number of additional security features in online banking. Online banking will "timeout" after a specified period of inactivity. This prevents curious persons from continuing your Internet banking session in case you have left your computer unattended without logging out. You may set the timeout period in the User Options screen of online banking. However, we recommend that you always sign-off (log out) when you are done with your online banking. The network architecture used to provide the Internet banking service was designed by the brightest minds in network technology. The computers that store your actual account information are not hooked up to the Internet. The requests you make through the Internet are handled by our home banking servers, which retrieve the information you requested from our mainframe via proxy-based firewall servers, these servers act as the go-between you and our mainframe computers.

The Fiserv Network protects all sensitive data from direct access from the Internet. Fiserv employs the following measures: Secure Sockets Layer (SSL) Encryption provides a secure channel for data transmission across computer networks using public key cryptography. Two-Part Password Protection ensures even greater security. The account holder chooses the first part; the second part is randomly generated by Fiserv. User Options allow account holders to change their passwords and time-out periods. Firewalls and Redundant Screening/Filtering Routers are gateways that verify the source, destination, and protocol of each data packet before it is sent. Fiserv complies with an SAS70 Audit, performed by one of the Big 6 Accounting Firms. Fiserv hires an independent firm to routinely perform penetration and security testing to ensure there are no holes in our security procedures.

 

Requirements

  • Applicant must be one of the following: Personal Individual, Personal Joint "or" Account, or Sole Proprietor Small Business.
  • Applicant must have at least one of the following Bank of Fincastle personal account types: Checking, Money Market, Savings, Certificates of Deposit, IRAs, Mortgage, Home Equity Line of Credit, and/or a Personal Loan.
  • Applicant must have an e-mail address for which The Bank of Fincastle will use for contact.
  • Computer: We recommend at least a 486 processor (Pentium preferred) or a Macintosh computer. A faster processor will give a better Internet Banking experience.
  • Modem: A connection to the Internet that provides throughput of 28.8 Kbps (or higher) is sufficient.
  • Internet Service Provider (i.e., R & B Internet, AOL, CompuServe)
  • Browser: Browsers such as Netscape® Navigator version 4.05 or Microsoft® Internet Explorer version 4.0 or later are required in order to accommodate 128-bit encryption security requirements. In addition, JavaScript and cookies must be enabled on the browser used.
  • i-bank@home applications subject to approval.

 

How to Sign Up

Who can enroll?

Any Bank of Fincastle customer who has an email address and at least one of the following personal account types can enroll for i-bank@home Personal Internet Banking: Checking, Money Market, Savings, Certificates of Deposit, IRAs, Mortgage, Home Equity Line of Credit, and/or a Personal Loan.

If you don't currently have a Bank of Fincastle account, call us at 473-2761 or visit any Bank of Fincastle branch office.

What do I need to get started?

All you need to access i-bank@home is a computer with internet access and secure browser. No additional software is necessary. Review "Requirements" for computer requirements.

How much does it cost?

Nothing! i-bank@home has no sign up fee and no monthly fee. i-bankwithBillPay Internet Bill Payment Service is also free.*

* Regular bank fees such as stop-payment fees and/or any non-sufficient fund (NSF) fees apply.

How do I sign up?

Sign up

  1. Click the "Sign Up NOW!" button and follow the instructions to complete the Home Banking Registration. Then click the "Submit" button to create your login information. You will be asked to create an access ID, password and set up your security questions.
  2. Be sure to remember this password and your security questions.

Warning to all users: With i-bank@home Personal Internet Banking, users will be accessing a secure site and confidential information. Access is restricted to authorized persons ONLY. Unauthorized access or use is not permitted and constitutes a crime punishable by law. Violators will be prosecuted to the fullest extent of the law.

Demo

To access The Bank of Fincastle's i-bank@home demo, click here.